Refund policy

Return & Refund Policy

At Azkiva, we want you to receive your order in good condition.

Returns are accepted only if the product is:
* Damaged during delivery
* Defective or not working properly
* Different from the product you ordered

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery at azkivaofficial@gmail.com

Please provide:
* Your order number
* Clear photos/videos of the product
* Photos of the packaging, if damaged
* A short description of the issue

After reviewing your request, we will provide return or replacement instructions if the claim is approved.

Products returned for change of mind, personal preference, or simply because you no longer want the product are not eligible for return.

Refunds will be processed after the returned product is received and inspected. Approved refunds will be issued to the original payment method.

Important: Please do not send any product back without contacting us first and receiving return instructions.